OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 76 comments received in the last 90 days.
07 March 2025
Listened to what I needed from a car
03 March 2025
The team at Vertu MINI Durham were excellent throughout the whole process
02 March 2025
as above Thomas kept in touch with me all the time whilst I was waiting for my new car
01 March 2025
Christian tended to my every need and request at every step of the process
28 February 2025
Great communication, any questions answered and kept upto date with the progress of delivery etc
27 February 2025
Christian kept me up to date with everything from the first appointment and made everything so easy
11 February 2025
I was well looked after throughout the process of purchasing and collecting. All staff were helpful and friendly
08 January 2025
Great interaction with Jack who was super helpful. Car could have been cleaner on collection.
04 January 2025
Perfect in every way!
21 March 2025
Hi Vertu Team I had a fantastic experience in Vertu at Durham I don't know how to explain this but I was very impressed and well looked after by a very nice lady who was pregnant I am 65 and not very good with people's names well be for I new it I ha
21 March 2025
Excellent customer service
14 March 2025
Serviced car without issue.
14 March 2025
The girl who dealed with me was great
14 March 2025
Nothing to complain about
13 March 2025
The staff we dealt with was very helpful, friendly and efficient giving accurate timings and information as required. We were also escorted to the car park and shown where our car was after it's service, saving us looking around for it.
12 March 2025
Lovely people to deal with
11 March 2025
The service is impeccable! The staff are courteous and clearly explained all aspects of the service! They even sent me a video report of the checks made on the car!
11 March 2025
As usual, a thorough feedback was provided when I brought in my car for seasonal check. Staff always maintains a polite and professional manner.
08 March 2025
So professional and explain everything perfectly
08 March 2025
The whole team are really lovely and made me feel welcome on every visit. Christian is a credit to the company.